Community

Community Guidelines

Last updated May 18, 2026

Luvmood is for adults who want real connections. These Guidelines explain the behaviour and content we expect, and what we remove. They apply everywhere on the Service: your profile, photos, chats, “Hit Me Up” posts, comments, calls, and any other interaction.

Breaking these rules can result in content removal, feature restrictions, a temporary suspension, or a permanent ban without refund. We use both automated systems and human review to enforce them.

1. Be a real person

• Use your own name and your own recent photos.
• Your profile photo must clearly show your face.
• No impersonation, no celebrities, no fictional characters, no AI-generated faces.
• One account per person. Multiple accounts will be removed.
• You must be 18 or older. No exceptions.

2. Treat people with respect

• No harassment, threats, intimidation, or bullying.
• No hate speech or content that attacks people based on race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, age, or any protected characteristic.
• No unsolicited sexual messages, photos, or pressure.
• No body-shaming, slut-shaming, or kink-shaming.
• “No” means stop. Don’t keep messaging someone who isn’t interested.

3. No nudity or sexual content

• No nudity, partial nudity, or sexually suggestive content in profile photos, posts, or chat media.
• No sexual content involving minors of any kind. This is non-negotiable and reported to authorities.
• No content that simulates or depicts non-consensual sexual acts.

4. No scams, spam, or solicitation

• Never ask other users for money, gift cards, crypto, or financial information.
• No promoting OnlyFans, escort services, sex work, sugar-arrangements, or any commercial sexual services.
• No promoting other apps, products, businesses, or social-media follows.
• No multi-level marketing, crypto pitches, investment schemes, or “mentorship” offers.
• No phishing, no fake login pages, no links to malware.

5. No illegal content or activity

• No promoting, selling, or seeking illegal drugs, weapons, or stolen goods.
• No promoting violence, terrorism, or self-harm.
• No human trafficking or coordinating any form of trafficking.
• No content that violates intellectual-property rights. Read our DMCA policy.

6. Privacy and safety of others

• Don’t share other people’s private information (full address, phone, financial details, ID documents). This is called doxxing and we treat it seriously.
• Don’t share screenshots of private conversations to embarrass or harm someone.
• Don’t post photos of other people without their consent.

7. Use the platform as intended

• No bots, scrapers, or automated tools.
• No reverse-engineering the app.
• No attempting to evade moderation, blocking, age verification, or bans (including by making a new account after being banned).
• No buying, selling, or trading accounts.
• No manipulating the matching algorithm through artificial activity.

8. What we do when rules are broken

Depending on severity and history, we may:

• Remove the offending content.
• Restrict a feature (chat, posts, calls) temporarily.
• Suspend the account for a defined period.
• Permanently ban the account.
• Block the device and associated identifiers.
• Report to law enforcement when required by law or when there is a credible threat to life or safety.

Severe violations, including any content involving minors, credible threats of violence, and human trafficking, result in immediate, permanent removal and reporting.

9. Reporting

If you see content or behaviour that breaks these Guidelines, report it from inside the app: tap the user’s profile or chat, then Report. You can also email safety@luvmood.com. We review every report and reports are confidential. The user you report won’t see your name.

Knowingly false reports made to harass another user are themselves a violation of these Guidelines.

10. Appeals

If you believe your account was actioned in error, you can appeal by emailing appeals@luvmood.com within 30 days. Include your account email and a brief explanation. Decisions on appeals are final.

11. Updates

These Guidelines evolve as the platform grows. We’ll post the current version here with a fresh “last updated” date. Material changes will be communicated in-app.